Information Technology

Information Technology (IT) encompasses the technology and computer infrastructure that drives an organization's business systems. The IT department's mission is to provide technological solutions which enable the efficient achievement of business goals.

The IT department is staffed with technically competent professionals that support the organization in the following critical areas:

• End User Support
  Much of our organization's information processing is performed by end-users using various devices, such as: their desktop PC, scanners, printers etc. When these end-users incur a problem (unable to logon, printer does not work, etc.), they call the IT department for technical support. Depending on the nature of the problem, the IT department may assist the user over the phone, by remote control, or send a technician to their location.
  
  
• Desktop Management
  Managing individual desktop computers, laptops, and peripherals is a cornerstone of the IT department tasks. Desktop management of individual computers includes: installation of new hardware components or software, software license administration, equipment repair, and maintenance.
  
  
• Network Management
  Making sure that the network infrastructure is always available with safe and secure data is the most important task for the IT department. Not only does this involve the installation of physical cabling and wireless links throughout the facility, but also the installation and monitoring of the system security, servers, and other equipment to keep the network running at peak efficiency.
  
  
• Voice and Data Network
  The IT department maintains the telephone and computer systems that allow employees to connect with other employees, customers, and suppliers through the use of voice mail, email, faxes, message boards, Internet, and Intranet web sites. This includes coordinating new requirements with third-party service providers.
  
  
• Business Applications
  Developing and maintaining the business systems that operate the organization are essential tasks of the IT department. This includes software for all aspects of the business, such as inventory managing, tracking and shipping software, automated transport control systems and general office administration, such as word processing and spreadsheet applications.
  
  
• Strategic Technology Planning
  The IT department is responsible for creating and executing a strategic technology plan that keeps the organization up-to-date with technology advances and ensures that equipment and software do not become obsolete. The technology plan should also consider trends, predictions, and unforeseen fluctuations in demand.